3star Privacy Policy – Protection of Malaysian Users' Information
Your privacy is our priority. This Privacy Policy clearly explains how 3star collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. By using 3star's services, you agree to the data protection practices described in this document.
Effective date: 1 January 2026. This policy will be updated from time to time, and the latest version will always be available on this page.
1. Information We Collect
When you register and use the 3star platform, we collect several categories of information to ensure the service runs smoothly and securely:
Full name, date of birth, phone number, email address, and encrypted password collected at registration. This information is required to verify your identity and grant access to your account.
Details related to deposits and withdrawals in MYR, including payment methods used such as online banking and local e-wallets. Full card numbers are not stored on our servers.
Device type, operating system, browser version, IP address, and network information. This data is used to optimise platform display and detect suspicious activity to safeguard your account.
Login records, game history, pages visited, and session duration. This data helps us understand usage patterns to improve overall service quality and user experience.
2. How We Use Your Information
3star uses the information collected solely for legitimate purposes directly related to providing services to Malaysian users. The primary purposes for which your information is used are as follows:
- Verifies user identity during registration and login to prevent unauthorised access
- Processing deposits and withdrawals in MYR (RM) securely and on time
- Providing effective customer support when you reach out to our team
- Sends account-related notifications, transaction updates, and relevant platform announcements
- Detects and prevents fraud, money laundering, and any activities that violate applicable laws
- Complying with legal obligations and regulations in force in Malaysia
- Improving the user experience based on aggregated, anonymised analysis of platform usage data
3star will not use your information for any purpose beyond the scope stated above without first obtaining your consent.
3. Cookies & Usage Tracking
The 3star platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use include:
- Essential Cookies
- Required for core platform functions such as login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies
- Collects information about how users interact with the platform to help us identify areas for improvement and ensure a consistent experience.
- Preference Cookies
- Saves your preferences such as interface language and display settings so you don't have to reconfigure them every time you access the platform.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some 3star platform features.
4. Data Storage, Security & Sharing
All user information is stored on servers protected with industry-grade encryption. 3star employs standard security protocols including Transport Layer Security (TLS) for all communications between your device and our servers. Access to user data is strictly limited and controlled, available only to authorised personnel.
Account information is retained for as long as your account is active and for the period required by Malaysian law following account closure. Financial transaction data is kept for a minimum of seven years in accordance with applicable financial compliance requirements in Malaysia.
3star does not sell, rent, or trade users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Payment service providers that process your MYR transactions — limited strictly to the information required
- Game providers that supply platform content — any shared data is anonymised and aggregated
- Malaysian government authorities where required by law or a valid court order
- Fraud investigators in cases of suspected illegal activity, to protect other users and the integrity of the platform
5. User Rights & How to Contact Us
As a 3star user, you have rights over the personal information we hold about you. These rights include:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
To exercise any of the above rights, or if you have any questions regarding this privacy policy, please contact the 3star support team by email at [email protected]. We will respond within 14 business days of receiving your request.
If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
6. Changes to the Privacy Policy
3star reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, new legal requirements, or improvements in how we handle user data. Users will be notified of any material changes via platform notifications or their registered email.
The "effective date" shown at the top of this document indicates when this Privacy Policy was last updated. Your continued use of the 3star platform after any changes are published will be considered your acceptance of the updated policy.
We encourage you to review this page periodically so you stay informed about how we protect your personal information. For any queries or further questions, our team can be reached at [email protected].
Your Privacy is Protected at 3star
We are committed to ensuring every Malaysian user feels safe and confident using the 3star platform. If you have any questions about our privacy policy or data security, contact us or visit the FAQ section for more information.